PRIVACY POLICY

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​Information We Collect

We collect and store personal information when you:

- Place an order on our website

- Contact us via email or our contact form

- Sign up for our newsletter or marketing communications

- Browse our website (via cookies and analytics tools)

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The types of personal information we collect include:

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- Name

- Email address

- Billing and shipping address

- Phone number

- Payment details (processed securely via third-party providers)

- Any other information you provide voluntarily

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How We Use Your Information

We use your information to:

- Process and fulfil orders

- Communicate with you about your order or inquiries

- Improve our website and services

- Send marketing updates (only if you opt-in)

- Prevent fraud and ensure security

- Comply with legal requirements

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Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share data with:

- Third-party service providers (such as payment processors and delivery companies) to complete your order

- Legal authorities if required by law

- Marketing platforms (only if you have given consent)

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Cookies & Tracking Technologies

Our website uses cookies and analytics tools to:

- Improve website functionality and performance

- Track browsing behavior to enhance user experience

- Remember your preferences for future visits

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You can adjust your cookie settings in your browser to control data collection.

How We Protect Your Information

We implement security measures to protect your data from unauthorized access, loss, or misuse. However, no online data transmission is 100% secure. We recommend using strong passwords and keeping your account details confidential.

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Your Rights & Choices

You have the right to:

- Request access to your personal data

- Correct or update your information

- Opt-out of marketing communications

- Request deletion of your personal data (subject to legal requirements)

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To exercise these rights, please contact us at info@houseofpollen.co.uk.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services means you accept the updated terms.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at  info@houseofpollen.co.uk