TERMS & CONDITIONS

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Introduction

Welcome to House of Pollen. By accessing and using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. If you do not agree, please refrain from using our services.

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Ordering & Payment

- All orders must be placed through our website or by contacting us directly.

- Full payment is required at the time of purchase.

- We accept Credit/debit cards

- Custom orders must be requested in advance and are subject to availability.

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Order Modifications & Cancellations

- Any modifications to an order must be made at least 24 hours before the scheduled delivery date.

- Cancellations made at least 24 hours before delivery are eligible for a refund or store credit.

- Orders canceled within 24 hours of the delivery date are non-refundable.

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Delivery Policy

- We deliver within [your delivery area]. Additional fees may apply for extended distances.

- Orders must be placed at least 48 hours in advance.

- We do not offer same-day delivery at this time.

- It is the customer’s responsibility to ensure the recipient is available to receive the order.

- If the recipient is unavailable, we will attempt to contact them or the customer to reschedule delivery.

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Refund & Return Policy

- Due to the nature of our products, all flower sales are final.

- Refunds will only be issued for cancellations made at least 24 hours before the scheduled delivery.

- If there is an issue with your order, please contact us within 24 hours of delivery to resolve the matter.

- We do not accept returns on perishable items.

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Product Availability & Substitutions

- All floral arrangements are subject to seasonal availability.

- If a specific flower or colour is unavailable, we reserve the right to make substitutions of equal or greater value while maintaining the overall aesthetic of the arrangement.

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Event & Custom Orders

- Custom event orders require a minimum budget of £[minimum amount].

- A non-refundable deposit of [percentage, e.g., 50%] is required for event bookings.

- Final payments for event orders must be made at least [X] days before the event date.

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Privacy Policy

- We collect personal information solely for order processing and communication purposes.

- Your information will not be shared with third parties without consent, except as required by law.

- By using our website, you consent to our privacy policy.

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Liability & Disclaimer

- House of Pollen is not responsible for incorrect delivery information provided by the customer.

- We are not liable for any allergic reactions caused by our floral arrangements.

- In no event shall House of Pollen be liable for indirect, incidental, or consequential damages.

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Changes to Terms & Conditions

- We reserve the right to update these terms at any time.

- Any changes will be posted on our website and will take effect immediately.

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By placing an order with House of Pollen, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For any inquiries, please contact us at info@houseofpollen.co.uk